DELIVERY

We will deliver the products to you within 2-3 workings days once the order is accepted and payment is confirmed.

If you are in a rush and need your order sooner, call us and we will do our best to help you out.

Delivery is free when you spend HK$1,000 or more. For purchases less than HK$1,000 a delivery fee of HK$100 will be charged.

RETURNS & REFUNDS

If you are not totally satisfied with your order or it is damaged upon delivery, get in touch and we will do our very best to resolve the matter.

• Send an email straightaway to thirsty@vino.com.hk to let us know what the problem is. Please put the order number or a copy of the order receipt in the email.
• If the goods are damaged upon delivery, please send photos.
• Upon receipt of your email we will follow up your case within two working days.