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GENERAL

The VINO website (herein referred to as the “Site”) is operated by Missing Link Communications Ltd. Throughout the site, the terms “we”, “us” and “our” refer to VINO and the “Customer” or “you” will mean any person, firm, company or body that uses the site. By using this Site or any part of it, you agree that you have read these Terms & Conditions as well as our Privacy Policy  and that you accept and agree to be bound by them. 

Our store is hosted by Snipcart. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

AGE RESTRICTIONS

UNDER THE LAW OF HONG KONG, INTOXICATING LIQUOR MUST NOT BE SOLD OR SUPPLIED TO A MINOR IN THE COURSE OF BUSINESS.

根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉的酒類。

By placing an order, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.

PRODUCTS OR SERVICES

We shall make every effort to ensure that prices, descriptions and vintages of products or services on this website are up to date. All product or service descriptions and prices are subject to change at any time and without prior notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time.

All orders are subject to our acceptance and stock availability. 

We reserve the right to limit the quantities of any products or services that we offer. All orders are subject to confirmation of final availability. If a product is out of stock, we will notify you and we reserve the right to offer an alternative product of similar value and style, or to reject the order. 

We also reserve the right to refuse a refund to a Customer and offer credit instead.

All pictures and images of the products displayed on this Site are for illustration purposes only and to help the Customer recognize the products. The actual size, dimension and colour of products may differ.

PAYMENT

We accept payment by VISA, MasterCard, American Express credit cards via Stripe payments.  The credit card used for shopping should be valid and under your own name. We shall not be liable for any credit card fraud. 

We also accept bank transfer or HSBC PayMe prior to delivery and cash on delivery. Cheques are not accepted.

All product prices are listed in Hong Kong Dollars (HK$).

If your payment cannot be processed, the order will not be accepted and you are advised to contact the card issuer to resolve any problem concerning the use of your credit card to continue with the order.

We reserve the right to change the payment terms for any order without prior notice.

We reserve the right to change the payment mode for products offered online at any time by announcement via website, email and/or any other means of public communications.

If payment for an order has already been made but the order is not accepted by us, you will be entitled to a refund / store credit or direct transfer to your designated bank account. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in processing the said refund.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

DELIVERY

We will deliver the products to you within 2-3 workings days once the order is accepted and payment is confirmed. 

Delivery is free when you spend HK$1,000 net or more. For purchases less than HK$1,000 net, a delivery fee of HK$100 will apply.

CANCELLATION

Any order cancellation must be made prior to payment confirmation.

RETURNS & REFUNDS

If you are not 100% satisfied with your order, please kindly let us know via email at: thirsty@vino.com.hk and we will do everything we reasonably can to resolve the issue.

You are required to examine the goods upon delivery for any deficiencies and/or damage and notify us immediately at the time of delivery. All claims must be made in writing and sent to us by email (thirsty@vino.com.hk), otherwise we shall have the discretion to refuse your claim after delivery.

Returns will only be accepted if they are unopened or unused and returned within 14 days of receipt of the products.

To process your return, we require your order number, valid reason for the return including photos if product is damaged, and receipt or proof of purchase.

We reserve the right to refuse any returns due to quality (including corked wines) if you cannot provide sufficient evidence.

To return the product, send it to 2/F, 119 Che Keng Tuk, Sai Kung, New Territories, Hong Kong. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

In case of dispute, we reserve the right of final decision.

EXCHANGES

We only replace items if they are corked or have a damaged label upon delivery.

USING OUR SITE

We do not guarantee that our site, or any content on it, will always be accurate, available or uninterrupted. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms & Conditions and other applicable policies, terms and notices that are included on the Site, and that they comply with them.

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on this Site or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on the Site or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Site or on any related website should be taken to indicate that all information in the Site or on any related website has been modified or updated.

ACCOUNTS & PASSWORDS

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms & Conditions.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at thirsty@vino.com.hk.

THIRD-PARTY TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.

THIRD-PARTY LINKS

Certain content, products and services available via our Site may include materials from third parties.

Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

DATA PROTECTION

We are committed to safeguarding the privacy of individuals with respect to personal data. For more information read our Privacy Policy .

PERSONAL INFORMATION

Your submission of personal information through the Site is governed by our Privacy Policy

TESTIMONIALS

The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.

The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. 

The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.

USER COMMENTS, FEEDBACK AND SUBMISSIONS

If, at our request, you send certain specific submissions (for example competition entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

INTELLECTUAL PROPERTY RIGHTS

We own or license all intellectual property rights in our Site and in the material published on our Site including text, images, photographs, video, audio, graphics, user interface. These works are protected by copyright laws and treaties throughout the world. Except as expressly provided in these Terms & Conditions, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing or transmitting any of the contents of our Site for any purposes.

You may use the content of the Site solely for your own individual non-commercial and informational purposes only. Any other use, including for any commercial purposes, is strictly prohibited without our express prior written consent. Systematic retrieval of data or other content from our Site whether to create or compile, directly or indirectly, a collection, compilation, database or directory, is prohibited absent our express prior written consent.

PROHIBITED USES

You are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site and it’s services or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Site or any related website for violating any of the prohibited uses.

LIMITATION OF OUR LIABILITY

You expressly agree that your use of, or inability to use, the Site is at your sole risk. The Site and all products and services delivered to you through the Site are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall VINO, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the site, or for any other claim related in any way to your use of the Site or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the site, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless VINO and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third party.

FORCE MAJEURE

We shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

SEVERABILITY

If any term or provision of these Terms & Conditions is invalid, illegal or unenforceable in any jurisdiction, such unenforceability shall not affect any other provision.

MODIFICATION OF TERMS

These Terms & Conditions may be modified from time to time. It is your responsibility to read these Terms & Conditions before you place any order.

TERMINATION

We reserve the right, in our sole discretion, to terminate our agreement and your access to all or part of the Site and our services, with or without notice and with or without cause. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.

These Terms & Conditions and any policies or operating rules posted by us on this Site constitutes the entire agreement and understanding between you and us and govern your use of the site, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).

Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.

GOVERNING LAW

All transactions or purchases made through the site, or with us, are governed by the laws of Hong Kong SAR. Both parties agree to the exclusive jurisdiction of the courts of Hong Kong SAR.





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IMPORTANT NOTICE: 根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉的酒 類。 “Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.”

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